Hello from the OAP's Improving Cell Reception Team!

We are asking for your help to help you; 5 minutes of your time.

In coordination with our cell tower partner, we are getting ready to bring visibility with the cell service providers to the fact that Oceanside's cell coverage is horrendous.

Please, pick up the phone, call your cell company's customer service and ask to log a service availability complaint (see numbers below).

Why now? Carriers' decisions to make network changes are data driven. Their teams periodically review complaints records to come up with solutions to address those complaints. However, if there are no complaints from existing cell service subscribers, there is no reason for the carriers to change anything.

Given Oceanside specifics (size, topography, etc.), the most economical solution for a carrier to improve service is not to build a new proprietary cell tower, but to rent space on a shared one. A shared tower solution is what our cell tower partner provides. The sales team plans on approaching the carriers soon. It will help tremendously to support the effort by having numerous records of service availability complaints logged by the carriers.

Please, reach out to your carrier now!

Also, share this note with your family and friends (who will appreciate having cell service when visiting you!) and ask them to help you by calling their carrier's customer service. 

Here are a few pointers about reaching customer service:

Be nice - remember, you are calling to log a network coverage complaint. It needs to go on the record. There is a better chance a customer service representative will go an extra mile for you (with a better accompanying note) if you treat them nicely. You get frustrated with them - they might accidentally not log it properly. 

Be specific - location and why it is important to you (safety, security, etc).

Call again in a couple of weeks - tell you filed a complaint and wanted to check on the carrier's plans/progress to address it. 

Again, share this with friends and family, and ask for their help.

You can call your carrier's main customer support number.

Here are contact points - community forums facilitated by the customer service and customer service numbers for 3 main carriers:

Verizon:

https://www.verizon.com/about/our-company/leader/contact/926315

Contact Customer Service 1-800-VERIZON to speak with a representative.

Use the Verizon Community Forums You can also post your issue on the Verizon Community Forums to see if other users are experiencing the same problem and get advice, as shown on https://community.verizon.com/t5/Mobile-Network-Archive/How-can-I-report-a-coverage-issue/td-p/1702203

T-Mobile

Customer Service 1-855-740-1829

File complaint at the store (we have one in Tillamook)

If a customer, dial 611

AT&T 

It reporting online, you need to sign in to your account

There is an online chat here: https://www.att.com/support/wireless/

Customer Service 1-800-331-0500

Let's do it!